How can we help?

General FAQ

Order information

  • Is my credit card information secure?

    Yes, we take security very seriously. We do not store any customer payment information on our servers. All orders are processed through Stripe, and we have an SSL certificate to ensure proper security measures.

  • How long will it take to get my order?

    Customer orders are processed independently of the ongoing contests. The turnaround time will depend on which shipping option you choose at checkout. The standard turnaround time is 7-10 business days.

  • How do I find my size?

    Click on size guide just below the size selection on the product page.

  • What type of t-shirts do you use?

    All of the shirts sold on Cotton Wars are Bella + Canvas Unisex Short Sleeve Jersey T-Shirts with Tear Away Labels.

    • 100% combed and ring-spun cotton*
    • Fabric weight: 4.2 oz (142 g/m2)
    • 30 single
    • Tear-away label
    • Shoulder-to-shoulder taping
    • Side-seamed

    *Heather colors are 52% combed and ring-spun cotton/48% polyester. Athletic and Black Heather are 90% combed and ring-spun cotton/10% polyester. Ash color is 99% Airlume combed and ring-spun cotton and 1% poly. Heather Prism Ice Blue is 52% Airlume combed cotton / 48% polyester rest of the Prism colors are 99% Airlume combed and ring-spun cotton and 1% poly.

  • What are the washing instructions?
    • Machine wash cold
    • Tumble dry low heat
    • Do not bleach
    • Do not iron decoration
    • Do not dry clean
    • No fabric softeners
  • How do I cancel or change my order?

    If your order has not been processed or shipped, then you are eligible to cancel your order. To do so, complete the form on our contact page to begin the process. Make sure you include your order number in the comments section.

  • When will I receive my refund for a cancelled order?

    Refunds typically take 10-14 business days to process.

  • What printing techniques do you use?

    Every shirt ordered on Cotton Wars is printed with one of two methods - direct to garment or screen printing.

  • How do I check my order status?

    If you have created an account, you can check the status of your orders in the Order History section. You will also receive several emails with status updates.

  • How much is shipping?

    Shipping is charged as a flat rate and will be provided as you go through the checkout process. The exact cost will depend on which shipping option you choose.

  • How do I use a discount code?

    Discounts are entered in your shopping cart prior to checkout.

Returns & Exchanges

Designers

  • I want to participate. How do I get started?
    • Create a designer account
    • Click Join A Contest
    • Click Apply To Compete
    • Submit your design through the design submission tool

    We will be in touch after you apply to let you know how to move forward.

  • What is a display name?

    Your alias on Cotton Wars.

  • How can the status of my contest?

    There are two ways to check your status in a contest. You can log into your designer dashboard or you can go to the live contest page on the e-commerce portion of the website.

  • How long does each contest last?

    The duration of each contest is different. It can be as short as 24 hours and as long as 30 days.

  • What happens in the event of a tie?

    In the event of a tie, this is how prize money is distributed

    Example – Prize Money Breakdown –

    • 1st - 5th $1000 each
    • 6th - 10th $500 each
    • 3rd - 7th tie with 200 points each
    • 3rd, 4th, and 5th were supposed to receive $1000 each
    • 6th and 7th were supposed to receive $500 each
    • 5 designers are tied for 3rd place
    • The total amount of money allocated to be distributed to 3rd - 7th place is $4000
    • That total number would be divided evenly among the 5 designers who tied for 3rd place
    • Each designer would receive $800
  • How will I get paid?

    Your designer account will track your winnings. To withdraw money, you will request a payout by clicking the payouts tab.

T-Shirt I am Life & I am Death designed by Italia was shared via Facebook by guest
T-Shirt I am Life & I am Death designed by Italia was shared via Facebook by guest
Evelyn Venegas purchased I am Life & I am Death designed by Italia
Evelyn Venegas purchased I am Life & I am Death designed by Italia
T-Shirt I am Life & I am Death designed by Italia was shared via Facebook by guest
T-Shirt I am Life & I am Death designed by Italia was shared via Facebook by guest
T-Shirt I am Life & I am Death designed by Italia was shared via Facebook by guest
T-Shirt I am Life & I am Death designed by Italia was shared via Facebook by guest
T-Shirt I am Life & I am Death designed by Italia was shared via Facebook by guest
T-Shirt I am Life & I am Death designed by Italia was shared via Facebook by guest
T-Shirt I am Life & I am Death designed by Italia was shared via Facebook by guest
T-Shirt I am Life & I am Death designed by Italia was shared via Facebook by guest
T-Shirt I am Life & I am Death designed by Italia was shared via Facebook by guest
T-Shirt I am Life & I am Death designed by Italia was shared via Facebook by guest
T-Shirt I am Life & I am Death designed by Italia was shared via Facebook by guest
T-Shirt I am Life & I am Death designed by Italia was shared via Facebook by guest
T-Shirt I am Life & I am Death designed by Italia was shared via Facebook by guest
T-Shirt I am Life & I am Death designed by Italia was shared via Facebook by guest
Jesus Venegas purchased I am Life & I am Death designed by Italia
T-Shirt I am Life & I am Death designed by Italia was shared via Facebook by guest
T-Shirt I am Life & I am Death designed by Italia was shared via Facebook by guest
T-Shirt I am Life & I am Death designed by Italia was shared via Facebook by guest
T-Shirt I am Life & I am Death designed by Italia was shared via Facebook by guest
T-Shirt I am Life & I am Death designed by Italia was shared via Facebook by guest
T-Shirt I am Life & I am Death designed by Italia was shared via Facebook by guest
T-Shirt I am Life & I am Death designed by Italia was shared via Facebook by guest
T-Shirt I am Life & I am Death designed by Italia was shared via Facebook by guest
T-Shirt I am Life & I am Death designed by Italia was shared via Facebook by guest
T-Shirt I am Life & I am Death designed by Italia was shared via Facebook by guest
T-Shirt I am Life & I am Death designed by Italia was shared via Facebook by guest
T-Shirt I am Life & I am Death designed by Italia was shared via Facebook by guest
T-Shirt I am Life & I am Death designed by Italia was shared via Facebook by guest
T-Shirt I am Life & I am Death designed by Italia was shared via Facebook by guest
T-Shirt I am Life & I am Death designed by Italia was shared via Facebook by guest
T-Shirt I am Life & I am Death designed by Italia was shared via Facebook by guest
T-Shirt I am Life & I am Death designed by Italia was shared via Facebook by guest
T-Shirt I am Life & I am Death designed by Italia was shared via Facebook by guest
JESUS VENEGAS purchased I am Life & I am Death designed by Italia
T-Shirt I am Life & I am Death designed by Italia was shared via Facebook by guest
T-Shirt This Too Shall Pass designed by Ladybird Graphics was shared via Facebook by guest
T-Shirt This Too Shall Pass designed by Ladybird Graphics was shared via Email by Allison Maniscalco
Katie Ruedisale purchased Go With The Flow designed by Zach Roszczewski
T-Shirt Go With The Flow designed by Zach Roszczewski was shared via Email
T-Shirt This Too Shall Pass designed by Ladybird Graphics was shared via Facebook by guest
T-Shirt This Too Shall Pass designed by Ladybird Graphics was shared via Facebook by guest
T-Shirt This Too Shall Pass designed by Ladybird Graphics was shared via Facebook by guest
T-Shirt This Too Shall Pass designed by Ladybird Graphics was shared via Facebook by guest
T-Shirt This Too Shall Pass designed by Ladybird Graphics was shared via Facebook by guest
T-Shirt This Too Shall Pass designed by Ladybird Graphics was shared via Facebook by guest
T-Shirt This Too Shall Pass designed by Ladybird Graphics was shared via Email by Allison Maniscalco